DHRU Fusion customization service includes alteration and tailoring of existing functionality for all official releases of DHRU Fusion. This is the most popular development service related to our products. During several years of communication with our clients, we created a scheme which, as shown by feedback of our clients, is very convenient for project implementation.
Customization project consists of several stages:
Project discussion and evaluation
Upon receiving your request, one of our sales representatives involves into communication with you and settles all the details of desired functionality. During discussion of project specification our sales manager will help you to make an exact list of requirements which will include every detail that is necessary to create. After details are settled, sales representative will inform you about the cost of your project and the exact time frame for performing custom programming. Upon your agreement, we issue an invoice for you to make a payment for the project (please note that preliminary discussion of your task is free of charge).
Development & Quality Assurance
After the invoice is payed, our engineers start working on the development itself. To make sure that the development process won't affect the proper functionality of your existing website, we perform all modifications on our test server using an exact copy of your shopping cart retrieved from your server. It also allows us to demonstrate the new functionality so you could examine how your website will look like and make any comments or request changes if necessary. Also, during development the engineers are accessible via Help Desk (Ticket) system for any questions and comments from your side.
Installation to a live website
Next, after receiving your approval, we upload modifications onto your live website. This process also includes careful testing of new features and basic website functionality. After uploading, we inform you on completion, wait for your approval and possible comments.
Further task support
After the installation to the live website, the warranty period starts. All bugs revealed within this period will be fixed at no charge. Please read Customization Agreement for more information.
NOTE: Complex and extensive code changes in our products made during custom development services may impact negatively on further upgrade ability of these websites. Automatic upgrade procedure may not be possible and upgrade packs may have to be applied manually (this process requires some technical skills from the customer). However, it's always possible to order the transfer of all custom modifications to the latest version of our products from our company.