Privacy Policy
Effective Date: 01-January-2015
Company: Dhru Cloud Private Limited (“Dhru”, “we”, “us”, “our”)
Company: Dhru Cloud Private Limited (“Dhru”, “we”, “us”, “our”)
This Privacy Policy explains how Dhru Cloud Private Limited collects, uses, discloses, and protects personal information in connection with our e-commerce software and services, whether delivered as Software-as-a-Service (SaaS) or Self-Hosted. By using our software, websites, or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Account Information, When you register for an account, we collect your name, company name, email address, phone number, billing details, and account credentials.
1.2 Verification Data, For license activation, your account is permanently bound to your registered email and verified phone number. These details cannot be changed once activated.
1.3 Payment & Transaction Data, We collect information necessary for billing and payment processing, such as invoices, subscription details, and payment confirmations.
1.4 Usage & Technical Data (SaaS and Self-Hosted), We may collect IP addresses, browser type, operating system, device identifiers, server environment details, license keys, domain names, telemetry data, and usage logs for:
• license validation,
• security monitoring,
• abuse prevention, and
• product improvement.
1.5 Customer Data (SaaS only), When you use our hosted services, we process data you upload, store, or manage (including customer names, orders, payment data, and other e-commerce content).
1.6 Cookies & Tracking Technologies (Website & SaaS), We may use cookies, pixels, and similar technologies to:
• authenticate users,
• store preferences,
• analyze usage, and
• deliver relevant communications.
1.2 Verification Data, For license activation, your account is permanently bound to your registered email and verified phone number. These details cannot be changed once activated.
1.3 Payment & Transaction Data, We collect information necessary for billing and payment processing, such as invoices, subscription details, and payment confirmations.
1.4 Usage & Technical Data (SaaS and Self-Hosted), We may collect IP addresses, browser type, operating system, device identifiers, server environment details, license keys, domain names, telemetry data, and usage logs for:
• license validation,
• security monitoring,
• abuse prevention, and
• product improvement.
1.5 Customer Data (SaaS only), When you use our hosted services, we process data you upload, store, or manage (including customer names, orders, payment data, and other e-commerce content).
1.6 Cookies & Tracking Technologies (Website & SaaS), We may use cookies, pixels, and similar technologies to:
• authenticate users,
• store preferences,
• analyze usage, and
• deliver relevant communications.
2. How We Use Information
2.1 To deliver, maintain, and improve our Software and services.
2.2 To verify licenses, enforce account binding, and prevent unauthorized use.
2.3 To process payments, subscriptions, and renewals.
2.4 To provide customer support and respond to inquiries.
2.5 To improve functionality, features, and security.
2.6 To comply with legal obligations, including export control and sanctions regulations.
2.7 For marketing, where permitted, with opt-out options.
2.2 To verify licenses, enforce account binding, and prevent unauthorized use.
2.3 To process payments, subscriptions, and renewals.
2.4 To provide customer support and respond to inquiries.
2.5 To improve functionality, features, and security.
2.6 To comply with legal obligations, including export control and sanctions regulations.
2.7 For marketing, where permitted, with opt-out options.
3. Self-Hosted Deployments
3.1 You are the sole controller of customer and transaction data stored on your own servers.
3.2 Dhru has no access to, and bears no responsibility for, your self-hosted data, including data protection, privacy compliance, security, or backups.
3.3 You are responsible for ensuring compliance with all applicable data protection and privacy laws (GDPR, CCPA, etc.) when running Self-Hosted versions.
3.4 After your support/maintenance expires, Dhru is not obligated to provide downloads, updates, or data copies. You must securely retain your last downloaded copy.
3.2 Dhru has no access to, and bears no responsibility for, your self-hosted data, including data protection, privacy compliance, security, or backups.
3.3 You are responsible for ensuring compliance with all applicable data protection and privacy laws (GDPR, CCPA, etc.) when running Self-Hosted versions.
3.4 After your support/maintenance expires, Dhru is not obligated to provide downloads, updates, or data copies. You must securely retain your last downloaded copy.
4. Sharing of Information
We may share information with trusted third parties, limited to the purposes described in this Policy:
4.1 Payment Processors – for billing and subscription management.
4.2 Hosting Providers (SaaS only) – cloud infrastructure providers (e.g., AWS, GCP, etc.).
4.3 Service Providers – analytics, email, SMS, and support software tools.
4.4 Legal & Compliance Authorities – when required by law or to enforce this Agreement.
We do not sell or rent personal data to third parties.
We use vetted third-party sub-processors (e.g., hosting, email, analytics). A current list is available on request and may be updated from time to time.
4.1 Payment Processors – for billing and subscription management.
4.2 Hosting Providers (SaaS only) – cloud infrastructure providers (e.g., AWS, GCP, etc.).
4.3 Service Providers – analytics, email, SMS, and support software tools.
4.4 Legal & Compliance Authorities – when required by law or to enforce this Agreement.
We do not sell or rent personal data to third parties.
We use vetted third-party sub-processors (e.g., hosting, email, analytics). A current list is available on request and may be updated from time to time.
5. Data Retention & Deletion
5.1 Account Data is retained as long as your account is active, plus as required by tax, legal, or regulatory obligations.
5.2 SaaS Customer Data is retained until you delete it or terminate your subscription. After termination, data may be permanently deleted within 30 days.
5.3 Self-Hosted Data is entirely your responsibility. Dhru does not store or back up your data.
5.4 Account Data Deletion Requests. We aim to honor verified deletion requests within 30 days, subject to legal retention requirements.
5.5 You may request deletion of account data (subject to legal obligations) by contacting privacy@dhru.com.
5.2 SaaS Customer Data is retained until you delete it or terminate your subscription. After termination, data may be permanently deleted within 30 days.
5.3 Self-Hosted Data is entirely your responsibility. Dhru does not store or back up your data.
5.4 Account Data Deletion Requests. We aim to honor verified deletion requests within 30 days, subject to legal retention requirements.
5.5 You may request deletion of account data (subject to legal obligations) by contacting privacy@dhru.com.
6. Security
6.1 We implement industry-standard technical and organizational measures to protect data from loss, misuse, or unauthorized access.
6.2 No system is completely secure. You are responsible for safeguarding your own devices, credentials, and backups.
6.3 For Self-Hosted deployments, you are entirely responsible for the security of your environment.
6.2 No system is completely secure. You are responsible for safeguarding your own devices, credentials, and backups.
6.3 For Self-Hosted deployments, you are entirely responsible for the security of your environment.
7. International Data Transfers
7.1 Data may be processed in other countries where Dhru or its service providers operate.
7.2 By using our services, you consent to international transfers, subject to safeguards where required by law (e.g., GDPR Standard Contractual Clauses).
7.2 By using our services, you consent to international transfers, subject to safeguards where required by law (e.g., GDPR Standard Contractual Clauses).
8. Your Rights
Depending on your jurisdiction (e.g., GDPR, CCPA), you may have rights to:
• Access, correct, or delete your personal data,
• Restrict or object to processing,
• Request data portability,
• Opt-out of marketing communications,
• File a complaint with a supervisory authority.
Requests can be submitted to privacy@dhru.com.
• Access, correct, or delete your personal data,
• Restrict or object to processing,
• Request data portability,
• Opt-out of marketing communications,
• File a complaint with a supervisory authority.
Requests can be submitted to privacy@dhru.com.
9. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal data from children. If we discover such data, it will be deleted.
10. Legal Basis for Processing (GDPR-specific)
Where GDPR applies, Dhru processes data under the following bases:
• Contract necessity (to provide services),
• Legitimate interest (security, product improvement),
• Legal compliance (tax, sanctions, export controls),
• Consent (for marketing communications).
Where applicable, we process personal data in accordance with the Digital Personal Data Protection Act, 2023 (India), GDPR, and other applicable laws.
We use cookies for authentication and analytics. Where required, we display a cookie consent banner and honor your preferences.
• Contract necessity (to provide services),
• Legitimate interest (security, product improvement),
• Legal compliance (tax, sanctions, export controls),
• Consent (for marketing communications).
Where applicable, we process personal data in accordance with the Digital Personal Data Protection Act, 2023 (India), GDPR, and other applicable laws.
We use cookies for authentication and analytics. Where required, we display a cookie consent banner and honor your preferences.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates are effective upon posting. Continued use of the Software constitutes acceptance.
12. Contact Information
For questions or concerns, contact us at:
Dhru Cloud Private Limited
Dhru Base, 80 foot road
City : Anand
Pin : 388001
State : Gujarat, India (91)
Email: privacy@dhru.com, legal@dhru.com
Dhru Cloud Private Limited
Dhru Base, 80 foot road
City : Anand
Pin : 388001
State : Gujarat, India (91)
Email: privacy@dhru.com, legal@dhru.com
12. Law Enforcement & Government Requests
Law Enforcement Requests. We may disclose information if required by law or valid legal process. Where legally permitted, we will notify you before disclosure.
13. Compliance with Laws
You may not use our software, services, or related technologies in violation of Indian, U.S., EU, or United Nations export control laws, trade sanctions, or embargoes. Dhru reserves the right to restrict or terminate access where required by applicable export or sanctions regulations.
14. Governing Language
This Privacy Policy is written in English. Translations may be provided for convenience only. In the event of any conflict or inconsistency, the English version shall prevail.
