Dhru Inbox
AI-assisted customer support built directly into Fusion.
Handle live chat, email, WhatsApp, social messages, help articles, and AI-guided replies from the same workspace your commerce team already uses.
Built for AI help, human control, and connected commerce context.
Dhru Inbox gives teams modern support tools without separating customer conversations from orders, accounts, and fulfillment.
AI reply assistance
Draft helpful replies from conversation context and approved knowledge base content.
Private copilot
Ask internal questions without sending anything to the customer until a team member approves it.
Multichannel inbox
Bring website chat, email, WhatsApp, social, phone, SMS, and team messages into one queue.
Knowledge base
Organize product, order, and account articles so AI can find accurate answers faster.
Mobile team inbox
Keep support conversations, alerts, and customer follow-ups available from iOS and Android.
Smart handoff
Route conversations between AI assistance and your team with a clear customer history.
One inbox. Every channel.
Chat, email, WhatsApp, social, phone, SMS, and team alerts stay in one support queue.
Messenger
Website live chat
Shared support inbox
Phone
Voice support ready
Customer messaging
Social messaging
Social messaging
Slack
Internal team alerts
SMS
Usage-based messaging
Switch
Move to chat
Powered by Dhru AI.
Use AI to reduce repetitive support work while your team keeps the final say on customer replies, policy answers, and handoff.
Draft
AI prepares a reply from conversation context and approved articles.
Review
Your team edits, approves, and keeps control of the customer response.
Resolve
Customers get faster answers while admins keep the full support history.
AI assistance inside every customer conversation.
Dhru Inbox keeps customer messages, admin replies, and AI guidance in one workspace. Your support team can ask private questions, review suggested replies, and respond with better context.
A customizable support widget for your website.
Control colors, gradients, launcher settings, welcome copy, and support modules from one clean dashboard while keeping the customer widget simple.
Support teams can keep working from anywhere.
Dhru One keeps conversations, notifications, and settings available on mobile so urgent customer questions do not wait for a desktop session.
Turn approved articles into source-backed replies.
Create product, order, account, and policy articles once. Dhru Inbox uses reviewed AI-ready content as source material, then keeps the source visible before your team sends a reply.
Organize
Group help docs by products, orders, payments, accounts, and policies.
Approve
Mark content as AI-ready only after it has been checked by your team.
Reply
Copilot drafts an answer with the matching source for the agent to review.
Start support with AI, keep trust with your team.
Dhru Inbox is designed for businesses that need fast responses, reliable help content, and human approval where it matters.
Is Dhru Inbox only a live chat widget?
No. It combines customer conversations from website chat, email, WhatsApp, social channels, SMS, AI copilot support, knowledge base content, and mobile access for support teams.
Which channels can Dhru Inbox support?
Dhru Inbox is designed for website messenger, email, phone follow-ups, WhatsApp, Instagram, Facebook, Slack alerts, SMS, and phone-to-chat switching workflows.
Can AI replies be reviewed before sending?
Yes. AI suggestions are designed to assist agents. Team members can review, edit, and send the final response.
Can the widget match our brand?
Yes. The widget builder supports launcher, colors, gradients, welcome text, and customer-facing copy controls.
Does it work with the Dhru mobile app?
Yes. Support conversations can stay available through the Dhru One apps on iOS and Android.