Dhru Inbox — built into Fusion
AI-assisted support that knows your commerce.
Handle live chat, email, WhatsApp, social messages, help articles, and AI-guided replies from the same workspace your commerce team already uses.
Support workspace
Built for AI help, human control, and connected commerce context.
Dhru Inbox gives teams modern support tools without separating customer conversations from orders, accounts, and fulfillment.
AI reply assistance
Draft helpful replies from conversation context and approved knowledge base content.
Private copilot
Ask internal questions without sending anything to the customer until a team member approves it.
Multichannel inbox
Bring website chat, email, WhatsApp, Instagram, Facebook, Discord, and team messages into one queue.
Knowledge base
Organize product, order, and account articles so AI can find accurate answers faster.
Mobile team inbox
Keep support conversations, alerts, and customer follow-ups available from iOS and Android.
Smart handoff
Route conversations between AI assistance and your team with a clear customer history.
SLA timers & alerts
Set response-time targets and see live SLA countdowns on every conversation — overdue chats get flagged before they breach.
Channels
One inbox. Every channel.
Connect each channel once — your WhatsApp Business number, support email, Instagram page, website widget — and every conversation your customers start lands in the same queue, tagged with where it came from.
Customer starts here
Please resend the invoice
via support@yourstore.com
Is this key region-free?
via @yourstore DMs
connect each channel once · every conversation lands here
Dhru AI
Powered by Dhru AI.
Use AI to reduce repetitive support work while your team keeps the final say on customer replies, policy answers, and handoff.
Draft
AI prepares a reply from conversation context and approved articles.
Review
Your team edits, approves, and keeps control of the customer response.
Resolve
Customers get faster answers while admins keep the full support history.
AI Copilot
AI assistance inside every customer conversation.
Dhru Inbox keeps customer messages, admin replies, and AI guidance in one workspace. Watch a refund request flow from intent detection to a human-approved reply.
Your inbox
Cancel order #8817?
Payment not showing
SLA 2h overBulk order quote
Invoice copy please
API key rotation
Thanks, all good!
Intent detected
Copilot history is private to the admin and never sends a customer reply on its own.
Customer web widget
Instant answers on your website — day and night.
The branded widget greets customers, searches your help articles, and lets Dhru AI answer order questions automatically with live commerce data — a human handoff is always one tap away.
- Branded launcher, colors, and welcome copy — styled from one dashboard
- Help-article search built into the widget home
- Dhru AI answers with live order status, payments, and delivery info
- Customers rate answers; anything unclear hands off to your team
Hi Maya 👋
How can we help?
Search help articles or send us a message.
Mobile apps
Support teams can keep working from anywhere.
Dhru One keeps conversations, notifications, and settings available on mobile so urgent customer questions do not wait for a desktop session.
- iOS and Android team apps
- Push alerts for new conversations, SLA reminders, and AI drafts
- Full inbox, replies, and settings on the go
Knowledge base
Turn approved articles into source-backed replies.
Create product, order, account, and policy articles once. Dhru Inbox uses reviewed AI-ready content as source material, then keeps the source visible before your team sends a reply.
Organize
Group help docs by products, orders, payments, accounts, and policies.
Approve
Mark content as AI-ready only after it has been checked by your team.
Reply
Copilot drafts an answer with the matching source for the agent to review.
FAQ
Common support questions.
Is Dhru Inbox only a live chat widget?
No. It combines customer conversations from website chat, email, WhatsApp, social channels, and Discord with AI copilot support, knowledge base content, and mobile access for support teams.
Which channels can Dhru Inbox support?
Dhru Inbox is designed for website messenger, email, WhatsApp, Instagram, Facebook, Discord community messages, and Slack team alerts — every conversation in one queue.
Can AI replies be reviewed before sending?
Yes. AI suggestions are designed to assist agents. Team members can review, edit, and send the final response.
Can the widget match our brand?
Yes. The widget builder supports launcher, colors, gradients, welcome text, and customer-facing copy controls.
Does it work with the Dhru mobile app?
Yes. Support conversations can stay available through the Dhru One apps on iOS and Android.
Does Dhru Inbox support SLAs?
Yes. Set response-time targets and see live SLA timers on every conversation — overdue chats are flagged so the team catches them before they breach.
Start support with AI, keep trust with your team.
Dhru Inbox is designed for businesses that need fast responses, reliable help content, and human approval where it matters.